Monday, 9 October 2006

Toucan Reporter Activation Server problems?

We've been making some changes to our web site and to a new host, and our original hosting provider have also been making some changes to the internet addresses assigned to particualr machines. Make a long story short, you may not be able to access the license activation server for Toucan Reporter immediately after you receive your license keys from our e-commerce server. If you get an error message "site unreachable" or similar, do not despair - you can still activate your copy of Toucan Reporter (1.0 and 1.5), by following the steps below:

Open a web browser and go to http://216.128.15.73/ActivateLicense.aspx?Productcode=TR-PRO
A page will appear - the title bar will say "Activate license".
Enter the details required - name, email and license code, which you'll need to copy from the original email, and press the "Email me my activation key" button.
Check your email - you'll get a message from the activation system with a very short activation code.
Run TR and press the "Activate License" option. Enter your email, license key (the long one) and activation code (the short one), and press OK.
This is pretty much all that the automatic process did for you anyhow.

Toucan Navigate and Bambuco licenses are unaffected.